Privacy policy

This is a translation for your convenience. In case of any discrepancy, the German version shall prevail. Bei Abweichungen gilt die deutsche Fassung.

1. Privacy at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. Detailed information on data protection can be found in our privacy policy set out below this text.

Data collection on this website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator, whose contact details can be found in the legal notice (Impressum) of this website.

How do we collect your data?

Some of your data is collected when you provide it to us. This may be, for example, data that you send us by email, phone or Telegram, via the contact form or in the chat with the AI assistant.

Other data is collected automatically, or with your consent, by our IT systems when you visit the website. This is mainly technical data (e.g. internet browser, operating system or time of the page visit). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyse your user behaviour, provided you have consented to this.

What rights do you have regarding your data?

You have the right at any time to receive information free of charge about the origin, recipients and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time with effect for the future. In addition, you have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time at the address given in the legal notice regarding this and any other questions on data protection.

2. Hosting

This website is hosted externally by Vercel Inc., 340 S Lemon Ave #4133, Walnut, CA 91789, USA. The personal data collected on this website is stored on the host’s servers. This may include, in particular, IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses and other data generated via a website.

External hosting is used to fulfil contracts with our potential and existing patients (Art. 6 (1) (b) GDPR) and in the interest of a secure, fast and efficient provision of our online services by a professional provider (Art. 6 (1) (f) GDPR).

3. General information and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

Please note that data transmission over the internet (e.g. when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible.

Information about the controller

The party responsible for data processing on this website (the controller) is:

The controller is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).

Storage period

Unless a more specific storage period has been stated in this privacy policy, your personal data will remain with us until the purpose for the data processing no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the data will be deleted once these reasons no longer apply.

Note on data transfer to the USA and other third countries

Among other things, we use tools from companies based in the USA or in other third countries that are not secure under data protection law. If these tools are active, your personal data may be transferred to these third countries and processed there. Please note that a level of data protection comparable to that in the EU cannot be guaranteed in these countries.

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. The lawfulness of the data processing carried out until the revocation remains unaffected by the revocation.

Right to object to data collection in special cases and to direct advertising (Art. 21 GDPR)

Right to lodge a complaint with the competent supervisory authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged violation. The right to lodge a complaint is without prejudice to other administrative or judicial remedies.

The competent supervisory authority for Berlin is:

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

Information, deletion and correction

Within the framework of the applicable statutory provisions, you have the right at any time to receive information free of charge about your stored personal data, its origin and recipients and the purpose of the data processing and, if applicable, a right to the correction or deletion of this data. You can contact us at any time regarding this and any other questions on the subject of personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this purpose. The right to restriction of processing exists in the following cases:

• If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
• If the processing of your personal data was or is unlawful, you can request the restriction of data processing instead of deletion.
• If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
• If you have lodged an objection pursuant to Art. 21 (1) GDPR, your interests and ours must be weighed against each other. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

SSL and TLS encryption

For security reasons and to protect the transmission of confidential content, such as requests that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

4. Data collection on this website

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• browser type and browser version
• operating system used
• referrer URL
• host name of the accessing computer
• time of the server request
• IP address

This data is not merged with other data sources.

This data is collected on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website – for this purpose, the server log files must be collected.

Contacting us

If you contact us by email, phone or Telegram, your request, including all personal data resulting from it (name, request, contact details), will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.

This data is processed on the basis of Art. 6 (1) (b) GDPR if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of the requests addressed to us (Art. 6 (1) (f) GDPR) or on your consent (Art. 6 (1) (a) GDPR), if this has been requested.

The data you send us in contact requests will remain with us until you ask us to delete it, revoke your consent to its storage or the purpose for storing the data no longer applies (e.g. after your request has been dealt with). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

Contact form (appointment request)

You can request an appointment using the form on the “Contact” page. We process your name, your phone number and — if you enter it — your preferred date and time, exclusively to handle your appointment request and to call you back.

The request is transmitted to the practice team via the programming interface of the messenger service Telegram (see section “Telegram”) and processed on Telegram’s servers. A transfer to a country outside the EU for which there is no adequacy decision by the EU Commission cannot be ruled out. A comparable level of data protection is not guaranteed there; in particular, authorities may be able to access the data, and your rights may be more difficult to enforce. The transfer takes place on the basis of your express consent (Art. 49 (1) (a) GDPR).

The legal basis for the processing is your consent (Art. 6 (1) (a) GDPR) and, insofar as your details nevertheless reveal something about your health, your express consent (Art. 9 (2) (a) GDPR). The form cannot be sent without consent; in that case, you can reach us by phone at any time. As proof of consent (Art. 7 (1) GDPR), we store the time and the version of the consent text together with the request.

You can revoke your consent at any time with effect for the future, for example by phone or by email to zahnarzt@volksdent.de. Your details will be deleted as soon as the appointment request has been finally dealt with or you revoke your consent, unless statutory retention obligations prevent this.

Report a problem

Using the form on the “Report a problem” page, you can notify us of problems with this website. We process your description, the address of the page concerned, the identifier of your browser and — if you provide them — your email address for follow-up questions and an image you have selected (screenshot).

Before it is sent, the image is reduced in size in your browser and transmitted together with the report via the messenger Telegram (see section “Telegram”) to the technical support of the website. Please do not select an image that shows personal data.

The legal basis is our legitimate interest in a technically error-free website (Art. 6 (1) (f) GDPR). The details will be deleted as soon as the reported error has been fixed.

5. Social media and external platforms

LinkedIn

This website links to our LinkedIn profile. The provider is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland.

When you click on the LinkedIn link, you will be redirected to our LinkedIn page. LinkedIn may collect usage data and use it for market research and advertising purposes. User profiles can be created from this usage data. Your personal data is only processed by LinkedIn if you are logged in there or can be identified via cookies.

For details, please refer to LinkedIn’s privacy policy: https://www.linkedin.com/legal/privacy-policy

XING

This website links to our XING profile. The provider is XING SE & Co. KG, Baumwall 7, 20459 Hamburg.

When you click on the XING link, you will be redirected to our XING profile. XING may collect usage data and use it for market research and advertising purposes. User profiles can be created from this usage data. Your personal data is only processed by XING if you are logged in there or can be identified via cookies.

For details, please refer to XING’s privacy policy: https://privacy.xing.com/de/datenschutzerklaerung

Telegram

We offer you the opportunity to contact us via the messenger service Telegram. The provider is Telegram Messenger Inc., Dubai, United Arab Emirates.

If you contact us via Telegram, your data is stored and processed on Telegram’s servers. We have no influence on this processing. Details on data processing by Telegram can be found in Telegram’s privacy policy: https://telegram.org/privacy

Telegram is used on the basis of Art. 6 (1) (f) GDPR (legitimate interest in efficient communication with patients). If you have given consent to the use of Telegram, the data processing is based on Art. 6 (1) (a) GDPR; consent can be revoked at any time.

We also transmit requests from the contact form and appointment requests from the chat with the AI assistant to the practice team via Telegram. This is based on the consent you have given beforehand in each case (see “Contact form” and “AI assistant”).

WhatsApp

You can contact us via the messenger service WhatsApp. The provider is WhatsApp Ireland Limited, Merrion Road, Dublin 4, Ireland.

If you contact us via WhatsApp, your data — including your phone number and the content of your message — is processed on WhatsApp’s servers. A transfer to third countries outside the EU cannot be ruled out. For details, please refer to WhatsApp’s privacy policy: https://www.whatsapp.com/legal/privacy-policy-eea

Please do not send us any health data or other sensitive information via WhatsApp. For confidential matters, please use the phone or the contact form. WhatsApp is used on the basis of Art. 6 (1) (a) GDPR; consent can be revoked at any time.

Doctolib (online appointment booking)

For online appointment booking, we link to the Doctolib booking portal. The provider is Doctolib GmbH, Mehringdamm 51, 10961 Berlin.

Doctolib is not embedded on this website — no data is transmitted to Doctolib as long as you do not click on the link. Only when you follow the link do you leave this website, and Doctolib’s privacy policy applies: https://www.doctolib.de/terms/agreement

The appointment and patient data entered there are processed by Doctolib on behalf of the treating practice. The link is provided on the basis of Art. 6 (1) (f) GDPR (legitimate interest in simple appointment scheduling).

Cloudflare (CDN and security)

This website uses the content delivery network and the security services of Cloudflare, Inc., 101 Townsend St., San Francisco, CA 94107, USA. Cloudflare sits in front of our server: all data traffic between your browser and this website runs through Cloudflare’s network.

In doing so, Cloudflare processes, among other things, your IP address in order to deliver content faster and to fend off attacks. Cloudflare is used on the basis of Art. 6 (1) (f) GDPR (legitimate interest in a secure and quickly accessible website). Details: https://www.cloudflare.com/privacypolicy/

Ahrefs Web Analytics

To measure reach, we use Ahrefs Web Analytics by Ahrefs Pte. Ltd., 16 Raffles Quay, Singapore. The service works without cookies and without recognising individual persons; it records aggregated information such as pages viewed, country of origin, device type and referring website.

Since no cookies are set and no personal profiles are created, no consent is required for this. The processing is based on Art. 6 (1) (f) GDPR (legitimate interest in a statistical evaluation of the use of the website). Details: https://ahrefs.com/privacy

AI assistant (OpenAI)

An AI assistant is available on this website. It answers questions about opening hours, directions and services and takes appointment requests. It is operated via the programming interface of OpenAI Ireland Limited, 1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland.

Your input is transmitted to OpenAI to generate the reply and is processed there on our behalf (Art. 28 GDPR). Content transmitted via the programming interface is not used by OpenAI to train models. We do not store the conversation: it only exists for as long as the chat window is open.

Appointment requests that you make in the chat (name, phone number, desired time and, if applicable, a short note) are forwarded to the practice team via Telegram (see section “Telegram”).

The assistant is labelled as such — you are not talking to a person. It does not provide medical advice. Please do not enter any health data or other sensitive information in the chat; for anything personal, please use the phone.

The assistant only starts after you have consented to the data processing; before that, nothing is transmitted to OpenAI. The legal basis is your consent (Art. 6 (1) (a) GDPR). So that you are not asked again every time you open it, your decision is stored in your browser’s storage (localStorage) — only the version of the consent text and the time. This storage is strictly necessary to carry out your request (§ 25 (2) No. 2 TDDDG). You can revoke your consent at any time with effect for the future via the “Withdraw consent” link at the bottom of the chat window. The stored entry and the conversation are deleted when you do so.

Details on data processing by OpenAI: https://openai.com/policies/eu-privacy-policy/

6. Changes to this privacy policy

We reserve the right to amend this privacy policy so that it always complies with current legal requirements, or to reflect changes to our services in the privacy policy, e.g. when introducing new services. The new privacy policy will then apply to your next visit.